This is a one-time charge that will appear on your statement as Novex Design Solutions.
Customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may or may not be provided.
Eligibility for Refunds
Clients may request a refund under the following conditions:
The project has not yet started
Initial concepts were not delivered within the agreed timeline without valid reason
Services were not provided as described
Refund requests must be submitted through official communication channels.
Non-Refundable Situations
Refunds will not be issued if:
Final files have already been delivered
The client approved the design concepts
The project is near completion
Delays are caused by client inactivity or lack of communication
Change of mind after work has started
Custom or rushed projects have been completed
Partial Refunds
In some cases, partial refunds may be issued depending on:
Amount of completed work
Project stage
Resources already used
Administrative or processing fees may be deducted from the refund amount.
Revision Policy
We encourage clients to use the revision process included in their package before requesting refunds.
Our team works closely with clients to ensure satisfaction through modifications and improvements.
Refund Processing Time
Approved refunds are typically processed within 5–10 business days depending on the payment provider or banking system.
Chargebacks
Clients are encouraged to contact us before initiating chargebacks or payment disputes. Unauthorized chargebacks after project delivery may result in suspension of services and legal action if necessary.
Contact Us
For refund-related questions or support, please contact our support team through our official website or business email.